FAQ

HOW DO MEMBERSHIPS / MEMBERSHIP SUBSCRIPTIONS WORK?

A membership is a monthly ongoing membership subscription that gives you an unlimited number of rides/rentals per month.
There is a 3-month minimum membership subscription commitment.
2 levels of Memberships:
• Standard Membership = unlimited 30-min rides/rentals
• Deluxe Membership = unlimited 60-min rides/rentals
• If you keep your bike past your rental period, additional charges apply (see Pricing page)
After your initial 3-month commitment, you can cancel anytime without penalty.
If you cancel before your 3-month commitment is fulfilled, you will be charged a cancellation fee of $45. Absolutely no refunds will be provided for early cancelations.
Every time you dock your bike, the trip timer resets, and you can check out another bike.

HOW DO I CHECK OUT A BIKE AS A MEMBER?

Membership holders can only access bikes via the Citi Bike Miami app (not via our payment kiosks).
The Citi Bike Miami app will show you available bikes, station locations, and open docking/parking spaces in real-time.

HOW DO HOURLY RENTALS WORK?

Use the Citi Bike Miami app or our payments kiosks to rent a bike by the hour.
Select your desired rental term and return your bike before it expires.
If you keep the bike past your rental term, additional charges apply for each 30-min period until the bike is returned/properly docked (see Pricing page).
Parking/Docking temporarily during your hourly rental period:
• Via the app: If you dock your bike during your rental period, you can out any other bike (or the same bike) during the rental term without additional charges.
• Via payment kiosk: If you rented via a payment kiosk (not the app), you can check out any other bike (or the same bike) simply by repeating the rental process at the kiosk with the same credit card and you will not be incur additional charges during your original rental term (select the same rental term that you originally purchased).
Up to 4 bikes can be rented on the same credit card.
No bike is to be kept past 24-hours or you will be responsible for an unreturned bike fee.
The Citi Bike Miami app will show you available bikes, station locations, and open docking/parking spaces in real-time.

HOW TO TEMPORARILY PARK/DOCK THE BIKE DURING AN HOURLY RENTAL?

Via the Citi Bike Miami App: If you dock your bike during your rental period, you can out any other bike (or the same bike) during the rental term without additional charges.
Via payment kiosk: If you rented via a payment kiosk (not the app), you can check out any other bike (or the same bike) simply by repeating the rental process at the kiosk with the same credit card and you will not be charged.
IMPORTANT: Bike MUST be docked at all times when not in use…Do NOT leave bike unattended or it may be stolen and you will be charged up to $1000 replacement fee.
NOTE: Transactions made through the app are separate from transactions made through the kiosk.

WANT TO RIDE BETWEEN DOWNTOWN MIAMI AND MIAMI BEACH?

As a member or an hourly renter, you can rent and/or dock bikes in both cities. For example, if you rent a bike in Miami Beach you can park in Downtown Miami (or vice versa). It is all one system.

WHAT IS CITIBIKE MIAMI?

Citi Bike Miami, operated by DECOBIKE LLC, is Miami's bike share program.Bike share programs are fleet of specially designed, sturdy, very durable bikes that are dock into a network of docking stations located throughout the city.

WHO CAN USE A CITI BIKE BICYCLE?

The Citi Bike program in Miami is available to anyone 18 years old and older.

MAY I LEAVE A CITI BIKE BYCYCLE UNATTENDED WHILE I RUN AN ERRAND OR LOCKIT WITH MY OWN BIKE LOCK SOMEWHERE?

The answer is NO. You are responsible for your bike while it's rented, from the moment it's unlocked to the moment it's securely docked.

WHAT IF MY CITI BIKE BICYCLE GETS STOLEN?

If a Citi Bike bicycle is taken from you, you must first file a police report with the Miami Police Department and then call the Citi Bike customer service center at (305) 532-9494 (9AM-6PM). and/or send an email to customerservice@decobike.com Check your email for the corresponding Citi Bike rental receipt that includes the bike VIN#/serial number and 4-digit bike ID to give to the police. Citi Bike operates in four different municipalities. Be sure to contact the correct police department:.

City of Miami Beach Police (includes Miami Beach & South Beach)
City of Miami Police (includes Downtown Miami, Brickell, Coconut Grove, Wynwood)
Town of Surfside Police
Village of Bay Harbor Islands Police

Dial 911 for emergencies.

WHAT IS THE REPLACEMENT COST OF A BIKE?

It can cost up to $800 plus administrative fees to replace a Citi Bike.

ARE HELMETS REQUIRED?

The use of helmets is highly encouraged.

ARE BIKES AVAILABLE 24 HOURS, 365 A DAYS A YEAR?

Yes, the Citi Bike system is generally open 24/7/365.

In the event of sever weather, hurricanes or other dangerous conditions, the system may be closed at Citi Bike’s sole discretion without prior notice.

System status/closures may be announced via www.citibikemiami.com, Facebook, X, and/or the membership email database.

CAN I USE MY NEW YORK KEY IN MIAMI AND VICEVERSA?

The bike share programs in NYC and Miami run on different systems and have different operators, so keys from one system do not work with the other.

CONTACT US

STORE

Citi Bike Miami® operated by DecoBike LLC
723 Washington Avenue
South Beach, FL 33139
(305) 532-9494

Open 7 days a week:
10am-6pm

Hours are subject to change for major holidays and event weekends. Please call ahead

CUSTOMER SERVICE

Membership Accounts Billing Inquiries
(Mon-Fri)
‍ (305) 532-9494
customerservice@decobike.com

LOCAL POLICE

Emergencies ONLY dial 911

MAILING ADDRESS

DECO BIKE, LLC.
P.O. Box 012263
Miami, FL 331332 USA

CORPORATE

DECOBIKE OPERATIONS CENTER & CORPORATE OFFICES are located in Miami, Florida (VISITORS BY APPOINTMENT ONLY).

To request an appointment or for additional information on our available programs, please contact us at management@decobike.com.